Sync-n-Go Pre Prepare: disabled - DirecTV

I cannot watch meaning of the DVR features on tablet. the IP address matches between tablet and Genie. when I go to the settings on Genie and under "mobile DVR" I see Sync-n-Go Pre Prepare: disabled. how do I enable it?!

This question, "Sync-n-Go Pre Prepare: disabled," is about DirecTV channels, programming, equipment, and sports.

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