T3/T4 timeouts approximately once daily - Time Warner Internet

#1
This question is about "T3/T4 timeouts approximately once daily", with Time Warner Cable internet and apps. Recently (starting about a week ago), I've been experiencing T3 and T4 timeouts approximately once a day (twice on occasion). As a result, my modem uptime never goes past one day; the modem will reboot upon a T4 timeout. Signals appear to be fine, and the TWC CSR confirmed the same. Any thoughts as to what might be going on?

DownstreamBonding Channel Value [TABLE]

Channel ID

32

30

31

29

17

18

19

20


Frequency

645000000 Hz

633000000 Hz

639000000 Hz

627000000 Hz

555000000 Hz

561000000 Hz

567000000 Hz

573000000 Hz


Signal to Noise Ratio

38 dB

38 dB

38 dB

38 dB

38 dB

38 dB

39 dB

39 dB


Downstream Modulation

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256


Power Level [TABLE]

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading


[/TABLE]

7 dBmV

7 dBmV

7 dBmV

7 dBmV

9 dBmV

9 dBmV

9 dBmV

9 dBmV


[/TABLE]

UpstreamBonding Channel Value [TABLE]

Channel ID

6

5

7

8


Frequency

24200000 Hz

19400000 Hz

30600000 Hz

37000000 Hz


Ranging Service ID

1599

1599

1599

1599


Symbol Rate

5.120 Msym/sec

2.560 Msym/sec

5.120 Msym/sec

2.560 Msym/sec


Power Level

36 dBmV

35 dBmV

37 dBmV

36 dBmV


Upstream Modulation

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[2] 16QAM

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[3] 16QAM


Ranging Status

Success

Success

Success

Success


[/TABLE]

Signal Stats (Codewords)Bonding Channel Value [TABLE]

Channel ID

32

30

31

29

17

18

19

20


Total Unerrored Codewords

73485833

73445180

73459572

73479910

73437805

73437651

73439770

73441177


Total Correctable Codewords

954

743

1250

173

43

326

125

62


Total Uncorrectable Codewords

3494

1370

3375

1466

1486

2360

1628

1545


[/TABLE]



This topic covered T3/T4 timeouts approximately once daily, and TWC cable internet service.
 

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