The Official Expired Converter Coupon Complaint Thread

Jason Fritz

Administrator
Staff member
#1

george

DTVUSA Rookie
#2
DTV rebate card expiration date

This program for these $40 DTV rebate cards IS a scam! In the first place, the $40 rebate falls about $20 - $25 short in covering the cost to buy a decent converter box for the coming analog/digital change THAT THE GOVERNMENT HAS MANDATED. Secondly and more importantly, I don't understand why the cards have an expiration date!. I had misplaced my cards and found them literally the day AFTER their expiration. When I attempted to use them that day after expiration, the cards were "denied". When I called the DTV program phone number, I was told by a "specialist" that there was no way they could extend the expiration date by even 1 day. Then they told me I can't even reorder NEW cards because only 2 cards per address are allowed! This is so even though they can see by the card number that the card was not ever used. Additionally, my sister ordered 2 cards which never arrived in the 4-6 weeks they told her it would take. When she called up 8 weeks later to inquire as to their status, she was told that the cards WERE mailed out and that whether she received them or not, they couldn't replace them so she was out of luck. Again, they can see by the card numbers that the cards were not used....why can't they just cancel the old card numbers and reissue them???!!!
 

cay

DTVUSA Rookie
#3
It should not be rocket science

Why did we ever need card to begin with?:mad: We didn't. Why a limit? :mad:Never should have happened. But now we have all this with an expiration date that never should have been there.:mad:

When smart people do stupid things...beware.:eek: All they have to do is publish a notice that all existing cards are extended. We have all sorts of ways to handle this...I smell a IBM in the wood pile and it stinks.
 

ljb15

DTVUSA Rookie
#4
In the last 6 months Ive been to all the major stores in my area and still have not seen ONE box!! Are the EBAY HOGS grabbing them????? I have two coupons I cant use that have now expired! Leave it up to our goverment to screw up another program!
 
#5
i too am a frustrated expired coupon holder. i don't understand this. in the first place, when i got the coupon, there were none of these converter boxes to be found in my area. Now I can't use the expired coupon, neither can i get issued a new one. who is the one making the money from this? surely not me.
 

bag

DTVUSA Rookie
#6
I just want to use my coupons! Just reactivate them!

Hey! Dumba$$ government goons! Let's try to get this right the second time around shall we?

#1 A PAPER coupon that expired AFTER the switchover occurred should have been issued. Less cost overall. There could have been some security features built into the coupon to insure that it was a valid one - but no!

#2 Having spent who knows how much to create bunch of credit cards, you then decided to have them expire after 90 days! Did any of you stupid monkeys bother to check to see if ANY store had ANY in stock BEFORE you did so? I doubt it.

#3 NOW I read that you want to send out EVEN MORE CC's as a possible replacement to those that are now expired! How about just reactivate the old ones IF the holders contact you and re-up? That way, existing holders of now defunct cards can just use them instead of waiting who knows how long for new cards to be printed and issued?

Wake up and smell the da## coffee!
 

Aaron62

Contributor
Staff member
#7
NOW I read that you want to send out EVEN MORE CC's as a possible replacement to those that are now expired! How about just reactivate the old ones IF the holders contact you and re-up? That way, existing holders of now defunct cards can just use them instead of waiting who knows how long for new cards to be printed and issued?

Wake up and smell the da## coffee!
At an expense to taxpayers and a profit to IBM I might add...
 

terry1

DTVUSA Rookie
#8
re-do

I agree with the choice to re-activate the expired coupons. Save money
by not reprinting.:p Lets do something soon, I hate doing stuff last
minute.
 

MILatino

DTVUSA Rookie
#9
What is the purpose of an expiration date? When I got mine in the mail after waiting a very long time, it was already the end of September. I didn't even think it would expire so I put them in my drawer until I had time and money to shop (other financial obligations, you know).

When I went to use them, I discovered they expired nine days ago. Expired?! Why in the world would they expire before February 17, 2009 let alone AT ALL? What is the purpose of that?

To what government office does one lodge a formal complaint?
 

Jason Fritz

Administrator
Staff member
#10
What is the purpose of an expiration date? When I got mine in the mail after waiting a very long time, it was already the end of September. I didn't even think it would expire so I put them in my drawer until I had time and money to shop (other financial obligations, you know).

When I went to use them, I discovered they expired nine days ago. Expired?! Why in the world would they expire before February 17, 2009 let alone AT ALL? What is the purpose of that?

To what government office does one lodge a formal complaint?
There's some information on contacting your local congressman posted at this thread: http://www.dtvusaforum.com/government-coupon-program-questions/71-outdated-coupon.html

If you want to send correspondance to the DTV Coupon program, here's their contact information: https://www.dtv2009.gov/ContactUs.aspx

I posted some info today at tvconversionhelp about congress sending a letter to the head of NTIA and the coupon program with questions and suggestions: http://www.tvconversionhelp.com/2008/10/22/congress-has-questions-for-head-of-dtv-coupon-program/ At this time, Congress seems more interested in asking questions than changing the expiration date on the converter coupons.
 

1993AD

DTVUSA Jr. Member
#11
Well lets start off by saying I think this was a scam because most of the coupons expired or people including myself and several people here never received them. There is no way or re-ordering a coupon without being told you have already received one, which is not the case.

It is clear this was just a big scam to make the government look good, when it is our tax dollars funding the project. We should be getting them for free since this is something enacted by the government. Otherwise I think we all should boycott the TV. and then see who really looses.
 
#12
I don't understand why. . .

. . .there was a need for an expiration date for these coupons. If there had to be an expiration date. . . well, how about 2/18/09, when everyone that needs a box should have one by then anyway (if they want to keep watching TV)? It's sad that just about everything involving the government has to be so complicated. It's also sad that they can't extend the expiration, or exchange unused cards.

I was one of the first to sign up for--and get--my coupons. Three months went by without any local retailers having boxes for sale. Why should I be punished for being pro-active about being ready for digital TV?
 

cul8er

DTVUSA Rookie
#13
Not Enough Time

Well, I'm just one more of those people that has expired coupons. I received them but did not have the money to buy the boxes at the time, so I put them away. I finally had the money and decided to buy them but when I got to the register I realized the coupons were EXPIRED. I ended up not buying them because the clerk said I can re-apply but reality is that you can't. I just don't see how the government is helping us with this. The average citizen works their finances on a budget and buying converter boxes simply wasn't on many of our lists, especially with this crisis. The least they could have done is leave them active until people are financially ready to use them. I just feel that 90 days is not enough for many people that have other financial priorities like mortgage and food. I hope these expired coupons can be re-activated because it would help all of us considering the cost of each box averages between $60 and $80. I, personally need to buy 4 so you can see how costly this will be for an average family. GOVERNMENT, PLEASE HELP US! REALLY HELP US. :confused:
 

Lindy

DTVUSA Rookie
#14
Add me to the list of angry & disgusted people, sitting here, with expired coupons.

I'd like to know why the FCC (or Congress) allowed this horribly constructed program to be mandated this way. There are plenty of extremely good & valid ideas posted here with SOLUTIONS to this expired coupon mess.... but until we know WHO THE DECISION-MAKERS ARE, it is pointless to have all these wonderful SOLUTIONS.

Someone decided to make the coupons "plastic", someone decided to issue them with "expiration dates" (but didn't tell us they would have expiration dates until after we rec'd them), someone decided to issue the coupons "before" making sure the boxes were available in all cities, etc.

This was mishandled from the get-go.... what are the NAMES of these inept, inefficient people? We must make sure they do not make any MORE decisions that affect us. Please, someone post that info.... (if it was already posted, I apologize, I've not had time to read everything on here... ). Make them accountable.

I am so disgusted. Complaining to DTV2009 does nothing. Complaining to the FCC does nothing. No-one seems to care about rectifying their mess.
 

betty boo

DTVUSA Jr. Member
#15
it is ashame how you get fool be the government about those converter box coupons. they are nothing but a headache. you get the coupons or you don't use the coupon because you never received one. you are told that you are out of luck because it was mailed and you can't get another one. and that they may restate those who had loss,never received or their coupon is out dated.
 

SarahZ

DTVUSA Rookie
#16
************ed about expiration dates and lack of availability

I too am ************ed about the fact that availability of the boxes has been a problem and now my cards have expired. I will continue to hold them hoping that the crooks will have a heart and honor them in the future!
 

dherman

DTVUSA Rookie
#17
I just received my coupons for the digital convertor box through the mail on December 1, 2008. According to the coupons they were already expired in July 2008. I double checked the dates and tried to call the number on the letter. They do not take calls on the phone number given. You get a recorded message that says they are busy and they hang up. I went on the web site and whenever I try to get help all I can get is a pop up that says, "under no circumstances will new coupons be issued."

Is this another example of the efficient operation of another branch of government? It seems to me this is an example of planned obsolescence.
 

donna

DTVUSA Rookie
#18
Haven't seen this complaint mentioned on this thread yet. My coupons were still valid. I took them to the check-out at the store to purchase two convrter boxes. Since I live in MST zone, it was only 9:50 p.m. However, it was 11:50 p.m. in Washington, D.C. There was a line of people at the check-out and by the time the cashier began ringing up my purchase it was 9:59 p.m. It took a minute or so to swipe the card and ring up the converter boxes. The $40 off cards would not go through the system b/c they were printed in EST time zone. What a crock of s**t!! In MST zone, there were still 2 hrs. left to purchase the boxes before they expired. So now I'm out of luck!! F*** the government that's ridiculous!!!!
 

Val Y

DTVUSA Rookie
#19
scam!!

I agree!! This rebate is a total and complete SCAM by our government!! And who gets the money -- ultimately?? Why is the government making money off everyone who doesn't subscribe to dtv or cable??:confused::mad:
 
#20
i ordered mine in march and got them in april........costed me $10 bucks for the box.

cheap and works great. I will never pay a dime for TV ever again!
 

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