TV box order/delivery

[Ce1980]

I placed an order to have 2 new 4K TV boxes sent to my home to replace my older 2 non-4K boxes. I placed order on 1/5 and was told I would get a shipment tracking number via email and they would arrive 3-5 business days later. I’ve tried to track down via xfinity live agents and nobody can give me a straight answer stating they can’t track shipment in there system. I was told I can just stop by and xfinity store. The reason I chose to do over the phone in 1st place was to avoid a in store setting and current COVID Enviroment. Anyone else have this same issue and recommend next step?

"TV box order/delivery," is about XFinity-Comcast Television.

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