TV Listings - Favorites not working - XFinity

I see several postings re: TV Listings - "Faborites" not working. AND, I see that several are marked as solved, but not one of them tells what the solution is. WHAT IS THE SOLUTION? How do we get our favorites back, and how do we mark channels as favorites?

Also, how do we set a recording from the browser TV listings?

And, WHY did Comcast feel it was necessary to ruin the great TV listings tool they have had fors so long? this new layout is UGLY and definitly NOT user-friendly.

VERY disgusted with the whole process.
We have options and will be investigating them!