TV set-top box comes on but no picture but have sound

K

kmwebb917

Guest
#1
I have an X1 box (AX014ANM). After many years of having the same box, just a few days ago, we were having an issue where we would turn on our components in the morning, after being off all night, we briefly get a picture but then it goes black. We have sound but no picture. We have to unplug/replug the power to the cable box for the picture to come on.

We believe it's the box because when we access the menu using our TV remote, we get options and we are able to watch movies on our firestick.

I talked with a Comcast tech and he mentioned that it was a traffic problem with the connection and that he cleared it out and we should have that issue again.

Can someone verify that what he is saying is the issue?

"TV set-top box comes on but no picture but have sound," is about XFinity-Comcast Television.

For other news regarding TV set-top box comes on but no picture but have sound, and XFinity - Comcast Television, see our recommended stories below.
 

Similar threads

Top