TWC Customer Service Issue - Time Warner Internet

#1
This question is about "TWC Customer Service Issue", with Time Warner Cable internet and apps. I was with TWC originally then they merged to Spectrum. I only have internet at approx. $64 a month for 10Mbps. I had upgraded from 5 or 6Mbps, a few years back (after the merge, so meaning they were already Spectrum at the time of that request). I asked for my options and 10Mbps was the only thing offered, as the next step up.

Today i learned Spectrum, offers (and according to your rep), has offered for awhile, for approx. $70 month for 100Mbps.

I expressed how i felt robbed, as i have spoken to someone before and would like the issue to be addressed and rectified and received no actions from a rep, other than call this department or this one.

Does anyone work in customer service and able to basically switch my internet speed since its what i pay for and so does everyone else!!!!

I just spoke to like 5 differ people that keep transfering me!!! this is very upsetting!

TWC Customer Service Issue?
 
#2
It definitely sounds like you're being ripped off and should have that rectified. That being said, while I understand you're just venting and think that's fine, you should do it somewhere other than the Q&A section.
 
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