UBEE DDW36C1 in bridge mode - Time Warner Internet

[Guest2]

This question is about "UBEE DDW36C1 in bridge mode", with Time Warner Cable internet and apps. Hi,
This is a question for a business account but can be answered by residential techs.

We just upgraded our TWC 10/1 business service to Spectrum's 25/3, since the old ubee modem (non D3) was not capable of delivering the new speed tier a tech came into the office and swapped the modem with a new DDW36C.

We use a router so we placed the modem in bridge mode by checking the "Advanced->Options->Primary network Bridged" box. Everything is working fine but I saw some comments that tech support has to place the modem in bridge mode, is this true?

The modem has rebooted a few times and the bridge mode remains active, some comments say that if the modem reboots it will switch back to router mode.

So my question do I need to call Spectrum and request the modem to be put in bridge mode?

Current modem configuration is:
[TABLE]

Standard Specification Compliant

DOCSIS 3.0

Hardware Version

3.22.1

Software Version

8.22.2121

Cable Modem MAC Address

xx:xx:xx:xx:xx

Cable Modem Serial Number

xxxxxxxxxxxxx

CM certificate

Installed

[/TABLE]

TIA.


This topic covered UBEE DDW36C1 in bridge mode, and TWC cable internet service.

 

[Fickapple420 at gmail]

Standard Specification Compliant
DOCSIS 3.0
Hardware Version
3.22.1
Software Version
8.22.2121
Cable Modem MAC Address
xx:xx:xx:xx:xx
Cable Modem Serial Number
xxxxxxxxxxxxx
CM certificate
Installed


Did this get solved i could use a solution / answer