UBEE Modem Connection Slow - Time Warner Internet

#1
This question is about "UBEE Modem Connection Slow", with Time Warner Cable internet and apps. Hello everyone. I have an Ubee All in One Modem for my home phone and internet with Wifi. I have the package that gets 30mbps download, 5mbps Upload.

Recently, over the past three weeks, I have had to reset my modem atleast 10 times a day to get a stable connection to the internet. I've went as far as changing radio channels on my configuration page. I alternate between 1, 6, & 11. These were told to me by an agent from Teir 3 Support that those would have the best results. Right now my internet connect varies between 2.5mbps and 20mbps download speeds, even after changing radio channels, restarting my devices, and rebooting the modem itself. I've copied some information from the 192.168.0.1 page, not sure what is relevant and what isn't, but any advice would be appreciated to get me through tonight. I have a senior technician coming tomorrow to possibly replace the modem with an Arris modem that has wifi capabilities. Thank you to everyone who helps, and wants to help, this is really much appreciated!

Information from Cable Modem Information:
[TABLE]

Cable Modem Information


Cable Modem : DOCSIS 3.0 Compliant


MAC Address : 9C

2:1E
A:6D:07


Serial Number : D4H2R46901313


Boot Code Version : 10.2.1a


Software Version : 9.9.3106SIP


Hardware Version : 3.7.5


CA Key : Installed



MTA Information


MAC Address : 9C

2:1E
A:6D:09


CA Key : Installed


[/TABLE]

[TABLE]

Cable Modem Status


[TABLE]

Item

Status

Comments


Acquired Downstream Channel

813.000000 MHz

Primary Downstream Locked


Ranged Upstream Channel

37.000000 MHz

Success


CM Provisioning State

OK

Operational


MTA Provisioning State

Pass



[/TABLE]


[/TABLE]

[TABLE]

Cable Modem Downstream


[TABLE]

[TABLE]

DS-1

DS-2

DS-3

DS-4


Frequency

813000000

825000000

831000000

837000000


Lock Status

Locked

Locked

Locked

Locked


Channel Id

8

10

11

12


Modulation

256QAM

256QAM

256QAM

256QAM


Symbol Rate
(Msym/sec)

5.360537

5.360537

5.360537

5.360537


Interleave Depth

I=32
J=4

I=32
J=4

I=32
J=4

I=32
J=4


Power Level
(dBmV)

-6.3

-6.4

-6.3

-5.4


RxMER
(dB)

38.80

38.40

38.20

38.40


Correctable
Codewords

0

0

0

0


Uncorrectable
Codewords

0

0

0

0



DS-5

DS-6

DS-7

DS-8


Frequency

843000000

849000000

855000000

861000000


Lock Status

Locked

Locked

Locked

Locked


Channel Id

13

14

15

16


Modulation

256QAM

256QAM

256QAM

256QAM


Symbol Rate
(Msym/sec)

5.360537

5.360537

5.360537

5.360537


Interleave Depth

I=32
J=4

I=32
J=4

I=32
J=4

I=32
J=4


Power Level
(dBmV)

-8.6

-7.1

-7.9

-8.5


RxMER
(dB)

38.20

38.60

37.90

37.70


Correctable
Codewords

0

0

0

0


Uncorrectable
Codewords

0

0

0

0


[/TABLE]


[/TABLE]


[/TABLE]

[TABLE]

Cable Modem Upstream


[TABLE]

[TABLE]

US-1

US-2

US-3

US-4


Channel Type

1.1/2.0

1.1

1.1/2.0

1.1/2.0


Channel Id

92

89

90

91


Frequency
(HZ)

37000000

19400000

24200000

30600000


Ranging Status

Success

Success

Success

Success


Modulation

16QAM

16QAM

16QAM

16QAM


Symbol Rate
(Ksym/sec)

2560

2560

5120

5120


Mini-Slot Size

4

4

2

2


Power Level
(dBmV)

50.3

51.7

51.9

51.4


T1 Timeouts

0

0

0

0


T2 Timeouts

0

0

0

0


T3 Timeouts

0

0

0

0


T4 Timeouts


[/TABLE]


[/TABLE]


[/TABLE]



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