unable to pair XR11 for voice



I am unable to get voice to work on my X1 box. When I try to pair I press setup until led turns green then press Xfinity but never get the three digit code displayed, the led flashes red green red, have not been able to find what that means. Have tried a 981 reset that does reset and pairs to tv ok but get the same results when pairing for voice. Any ideas?

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