Unable to play recorded programs



Once the programs are recorded, they cannot be viewed as the image freezes and don't run.
Escalated 3 times.
2 Technicians could not find out the reason and unable to fix
3 rd Technician coming today to verify my connections are correct, which was done by Technician 1.
Nobody can fix this?

"Unable to play recorded programs," is about XFinity-Comcast Television.

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