Unlinking Accounts - XFinity

Years ago I created an email address on my grandmothers Xfinity account and used my cell phone number. Well now about a month ago I started my own Xfinity service and I used the same cell phone number. Now the two accounts are linked and I can't unlink them. The people in my grandmothers house can't watch anything on the roku or tablets because it is linked to my account. I've called customer service & I've chatted with a few people and they could not help me. Can anyone please help?

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