voice2go only vibrates - XFinity

I have the Connect App installed on a Samsung Galaxy S7 Edge. When I receive a call the phone vibrates but I don't get a ringtone. I have all four volume sliders (Ringtone, Media, Notifications and System) set to their maximum values. Unless I'm near the telephone I don't know I have an incoming call.

Any suggestions of how to get the phone to generate an audible ringtone when receiving a Voice2Go call?

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