Watch before installation email - DirecTV

#1
I received an email stating that I can watch from my devices before my installation. I have tried several times and it keeps telling me that movies or shows I select are not in my subscription. But they are from the channels I subscribed to. I don't understand why it says I can watch, but it won't let me.

This question, "Watch before installation email," is about DirecTV channels, programming, equipment, and sports.
 
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