We installed Direct TV 11-10-16 Acct#*****. When I try to activate acct Account #****

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Direct TV was installed 11-10-16 account #*****, but when we tried to activate acct., account #[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.].comes up Rep. told me our At&t email address needs to come off the old account so I the new account can be acctivated. Please help


This question, "We installed Direct TV 11-10-16 Acct#*****. When I try to activate acct Account #***** come," is about DirecTV channels, programming, equipment, and sports.
 
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