What do i do? Apartment is no longer offering DIRECT TV - DirecTV

My apartment is going with COX now i have an account with direct tv and cant watch my NFL ticket my cable is shut off and i've been on hold for 15 minutes! I need someone to come check Site Survey to see if im eligible for service through DIRECT TV still. Why is this process so overwhelming. Will i be able to receive direct tv? nobody answers my questions!