Why caint I downloaded and why won't my app connect with my receiver - DirecTV

#1
I can open my app and watch live tv.I can also see what's on my dvr but I can not download anything! Ask me to connect with reciver.it's obvious it's connected because I can see what's on my DVR but once I try to download it says not connected. Once I try to connect it says error. Pls help

This question, "Why caint I downloaded and why won't my app connect with my receiver," is about DirecTV channels, programming, equipment, and sports.
 
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