why does AT&T U-Verse suck - DirecTV

when trying to wouch a movie or live TV or a recording it laggs so bad dontt even want to wouch tv or the recording cant record one thing with out inputting tv and when tring to talk to Tech support they dont even know what they are doing or when the tech gets here they do a poor job or installing every thing they dont strap or zip tie any wires and they put the eathernet reseaver in the basment with out even asking me becuase i know for a fact i would not of put it there becuase i would want to see if any lights turn red or when HAVE TO RESET IT EVERY WEEK OR SOMETIMES EVERY DAY it becames a pain in the @^#

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