Why is their customer service so BAD? - DirecTV

They have made numerous changes to my account, I DIDNOTauthorize. I call and get the run around, get passed, get put on hold, for hour plus, and no onecan correct the simpliest problem.

I can not get any help or support,

I have talked, chatted with 17 different people and 7 managers and not one of them can correct my account or honor the commitments made by ATT when I signed up.

I am throughly disgusted by the customer service and can't get anyone to fix.

This question, "Why is their customer service so BAD?," is about DirecTV channels, programming, equipment, and sports.