X1 compatibility with Arris Surfboard SB6190

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LS4100

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Hello....We just upgraded to th eXfinity X1 Dvr equipment with one wireless box. The main Dvr box and internet is working perfect but the wireless box setup in our bedroom is not syncing with the main Dvr box to receive the channels on our tv. We went through the complete setup including connecting to our wireless network. The modem we our using is the Arris SB6190. It seems to always come back to message of restarting all boxes like in a loop. I have restarted the boxes over 5 times but no luck. What is odd , when pressing the guide button on remote, the channel guide actually comes up but does not work once a channel is selected....Is there anything that needs to be done when using third party modem like the Arris SB6190?...thank you..

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