X1 Main Box Stuck On Welcome Screen



Hi, I'm hoping someone will have some advice b/c I've been going on almost a month without TV now. On 01/06, we had a power outage and my main X1 Box (the 4k XG1v4) is now stuck on the welcome screen. I've unplugged it for a few hours, plugged it back in for a few days...it won't get past the Welcome screen.

On 01/07, I chatted with an agent via the Xfinity Assistant and they were going to send me a replacement box. Everything seemed fine and I got the order confirmation email.

On 01/14, I had not received a shipping notification, so I called customer service and the agent (who was actually very friendly) said that my order was messed up and he would order me a new one. Got the confirmation email again so thought I was all set since I actually talked to an agent this time.

On 01/27 I still hadn't received a shipping notificaiton, so I called yet again and spoke to another agent. They said for "some reason" my order was cancelled and they would order me a replacement box and should get a shipping email within a couple of days.

Well, as of 02/01 I still haven't received any shipping emails, and I'm about to lose my mind. What in the world do I need to do so that I can get a replacement XG1v4 shipped to me? Any help at all would be much appreciated as I'm at my wit's end. Thanks All.

"X1 Main Box Stuck On Welcome Screen," is about XFinity-Comcast Television.

For other news regarding X1 Main Box Stuck On Welcome Screen, and XFinity - Comcast Television, see our recommended stories below.

Similar threads