X1 Pixelation Issue

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aaportera

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Had no TV or internet issues for the first 6 months or so of service. Then internet and TV started cutting in and out. Wifi would shut off for a few minutes at a time, and all TV channels would be pixelated to the point of unwatchability. I called to upgrade the upload/download speeds for the internet for more devices on the WiFi and it helped for about a week. Finally called to get a technician to do an in-house visit and he changed the TV box, the modem, and the cables. He also checked the outside and inside connections. The TV pixelation got better for about a week before it started going back to being unwatchable. It seems to be fine for periods of time then gets worse at night.

"X1 Pixelation Issue," is about XFinity-Comcast Television.

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