X1 screen. no viewing options



The input on my tv is correct and the X1 screen only shows "account Settings Help" and below it says refresh. Multiple refreshes have done nothing. The error received after clicking help shows " ENT-22013 That didn't go as planned."

Cords are not damaged and are properly in outlets. Trouble shooting has gotten me nowhere. Please help

"X1 screen. no viewing options," is about XFinity-Comcast Television.

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