X1 tv box is stuck on welcome screen

I

IB57

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#1
#1
i unplugged the power cord to the tv box, waited for 15 minutes and plugged it back in. the blue light blinks for a while and then cuts off. "welcome.." has been on my tv for over an hour. whats going on?

"X1 tv box is stuck on welcome screen," is about XFinity-Comcast Television.

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