xfinity connect app incoming call notifications not working - XFinity

#1
Last week I added a additional voice line to my home service. Ever since this line was added I can no longer receive incoming call notifications on my iphone through the connect app when someone dials my main number, however I DO get notifications when the new added number is dialed. Voice2GO has my main number displayed and I can make outbound calls within the app. Just the incoming alerts not working for this number. When a voice mail is received it alerts me. I have spent 2 days and hours online chat and phone calls to Comcast to no avail! I have uninstalled and reinstalled the app all notification settings are on. Please help me get my main number incoming notifications working again! Thanks in advance.

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