Xfinity Stream - Playback issues/ Missing Recordings - XFinity

I've been using the new Xfinity Stream app for watching television in my room on my laptop. It's great because I have all of my DVR recordings in the cloud and it works well for the most part. Recently, I've been encountering errors with my recordings. When a show records, on my DVR it has been recorded fully but on the Xfinity Stream Website it has only recorded 10 mins of this. I thought if I give it a day it would work, that was on Tuesday, it is now Sunday and it is still doing the same thing. I also have encountered recordings that were on my DVR missing from the cloud also. I live in the Chicago, IL network. Could someone please help?

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