Xfinity tv app - XFinity

Can anyone tell why I have to call Comcast every month to tell my Xfinity tv on my I pad keeps tell me that to watch live tv you must be home? I am home but when I call they fix it but I have to talk to 5 people before they get it fix temporarily. Does anyone know what they are doing there. I bond want to call and spend 2 hours on the phone tell to delete the app and reinstall it I have done that twenty times already any one can help others then tell me to move my service to another provider, because that's the next step. Help please someone knows soothing out there

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