XG2V2-P Box and XR15 Remote Wont Pair



I just got tv with xfinity and am trying to set it up to watch. Anytime I turn on the box and reset the remote to pair them the welcome screen comes up. I tried to pair the remote using all the methods provided on the pamplet as well as from tech and what's on the web. After a few minutes an error message comes on the screen instructing me to tighten the cables and restart ( RDK-03013) I've tried that at least 6 times. My cables are all secure. No matter what method I try on the remote to pair it none of the codes or screen prompts come up.

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