Xr11 Remote Coating Cracks and Peels



I am on my third Xr11 remote that has developed cracked coating. The remote looks terrible. Why is this? It seems that after a year, the coating cracks and simply does not hold up. Can't Comcast do something about this?

How do I go about getting a new remote at no cost? I do not have the time to go a Comcast store. Even if we were not in a pandemic, it would be highly inconvenient.

"Xr11 Remote Coating Cracks and Peels," is about XFinity-Comcast Television.

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