XR11 Voice doesn't work



Channel and Xfinity buttons work fine. I press the mic and get a red light. It goes to setup, tells me I'm paired, and to press ok to control power, volume, etc. Pressing ok does nothing. I never get to the 3-code screen. I've installed several of these, this is the first time there's been a problem. I spoke to a rep who ran me through all the tests and told me I needed a new remote. Got a new remote, exact same problem. Another rep went through the tests, tells me I need a new remote. No. Batteries are fresh. PLEASE HELP!!!

"XR11 Voice doesn't work," is about XFinity-Comcast Television.

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