XR15 Remote TV codes for 2016 Sharp 4K tv

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I have tried and call center has tried but we can not get this remote to sync to my 4k Sharp tv. I even replaced the remote after the call center had me do several things and the remote stopped working. Are there any codes other than the 15 or so that are canned?

I liked the XR11 remote much better, it worked with the tv and dvr but dumb me wanted the latest and greatest dvr and remote and modem/router.

I do not like the feel of this XR15 remote as it is hard to press the up and down and side arrows, Bad design.

"XR15 Remote TV codes for 2016 Sharp 4K tv," is about XFinity-Comcast Television.

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